Agile and Client Experience
The conversation highlights a concerning trend where the agile approach tends to undervalue account management while placing excessive emphasis on project management. This shift can lead to a diminished client experience and lost revenue opportunities, as firms become hesitant to charge for relationship management roles. The discussion calls for a reevaluation of how the industry perceives the value of account management in the agile framework.In this clip
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The Impact of Agile in the Real World
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