Rethinking Fare Evasion
A customer-focused approach reveals that fare evasion often stems from accessibility issues, particularly in impoverished areas. Criminalizing fare evasion disproportionately impacts those who cannot afford to pay, highlighting the need for better user experiences in public transit systems. Additionally, innovation in governance and expedited processes for implementing transit projects can lead to more sustainable cities, as demonstrated by tactical transit initiatives that allow for quick testing and adaptation.In this clip
From this podcast
99% Invisible
Missing the Bus
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