Transforming Conflict
Before engaging in any discussion, it's crucial to first disengage and truly listen to understand the other person's perspective. Conflict, rather than being something to avoid, should be embraced as a normal part of human interaction; it's through this transformation of conflict that genuine resolution and peace can be achieved. Listening from the other person's frame of reference is essential, as it allows for constructive dialogue rather than destructive disagreement.In this clip
From this podcast

A Bit of Optimism
Resolving Conflict with William Ury
Related Questions
How can you turn conflict into connection in a relationship as discussed in the episode #179: Embracing Conflict with Jayson Gaddis and the clip Resolving Conflict?
Can we bridge partisan divides as discussed in the episode \[Unedited] John Paul Lederach with Krista Tippett and the clip Building Peaceful Relationships, in relation to the episode Resolving Conflict with William Ury and the clip Transforming Conflict?