Customer Perspectives
Doug shares his internal struggle with customer feedback, highlighting the emotional toll it can take on business owners. He reflects on the balance between understanding customer dissatisfaction and maintaining confidence in his business's performance metrics. Emphasizing the importance of assuming positive intent, he acknowledges the challenge of developing a thicker skin while navigating the complexities of customer relationships.In this clip
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Acquiring Minds
Buying a Plumbing Business with $2m EBITDA | Doug Johns Interview
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