Customer Experience Matters
Delivering an exceptional customer experience is crucial for long-term success, as highlighted by the practice of providing direct access to management. The conversation shifts to the nuances of acquiring businesses of varying sizes, emphasizing the importance of fit and management layers in ensuring smooth operations. Insights into the challenges faced by buyers of smaller businesses reveal the need for hands-on involvement and strategic thinking.In this clip
From this podcast
Acquiring Minds
How to Buy an MSP Business | Nick Akers Interview
Related Questions
How do you scale a business as discussed in the episode What an Acquirer Will - and Will Not - Care About and the clip Selling for Scalability as well as in the episode David Thacker | Retooling for Reality: Product Development in Pivotal Moments and the clip Scaling Up Distribution?
Give an example of a time when you thought a business would only scale if you, as the founder, focused on it, but then realized the business would grow even without you focusing on growth, as discussed in the episode 293. 2-3x Your Business This Year With This ONE Question and the clip Work Less, Impact More?
Should we be looking to offer full enterprises and six-figure sales higher service at a higher price per user, such as dedicated account managers and product request priority, or a lower price per user with just a small degree of extra service, such as double the number of training sessions, as discussed in the episode Ryan Staley, CEO of Whale Boss ($150MM Rev Closed) | How To Close The Biggest Deal Of Your Life and the clip Sales Operating System?