Dexa/Chris Hutchins

Emotional vs. Factual Negotiations

Kwame Christian explains the common mistake of confusing emotions with facts during negotiations. By responding to the emotions rather than the facts, people can create a safer emotional space, allowing others to let go of their ideas more easily.

In this clip
From this podcast
All the Hacks
Mastering the Art of Negotiation with Kwame Christian
Related Questions
- What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in the episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor and the clip Emotions at Work? How should I handle a situation where I feel frustrated with a manager who rarely gives me the space to explain and often asserts herself during presentations? I'm proud that I recognize I need to adjust to her behavior, but will this change help her loosen her resistance too?