Psychological Safety // Beyond Coding Podcast #32 - Patrick Akil with Gitte Klitgaard

Accountability

Accountability in the workplace often carries a negative connotation, but Gitte Klitgaard argues that it can be redefined to foster psychological safety. She distinguishes between constructive accountability, which is based on mutual agreements, and destructive forms that lead to fear of punishment 1. Gitte emphasizes the importance of setting clear expectations and understanding power dynamics to create a safe environment where people feel comfortable taking responsibility 2.

We need to be able to hold each other to account. We need to know that if somebody says they're going to do something, they're going to do it.

--- Gitte Klitgaard

This approach encourages open communication and reduces the fear associated with accountability.

   

Power Dynamics

Power dynamics in the workplace significantly impact psychological safety, according to Gitte Klitgaard. She notes that those in positions of power, whether due to hierarchy, age, or expertise, must be mindful of how they wield their influence 3. This awareness is crucial for creating an environment where everyone feels secure enough to communicate openly and ask questions without fear of judgment.

When you have power, you need to yield it nicely. Be aware of how you are speaking, be aware of how you are treating people.

--- Gitte Klitgaard

Patrick Akil adds that newcomers often lack this power, making it essential to establish a culture of psychological safety from the start 4.