Google Comparisons
Glenn discusses the unique value of providing customer assurance in travel, highlighting how this sets his company apart from search engines like Google. He notes that while Google excels at generating demand, it lacks the capability to handle the complexities of customer service, which is crucial for repeat business. The conversation also touches on the evolving landscape of search results and the implications of AI on how information is sourced and presented.In this clip
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Decoder with Nilay Patel
Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots
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