AI Customer Service
Glenn discusses the transformative potential of AI agents in customer service, emphasizing their ability to handle simpler cases and reduce wait times. These agents promise a consistent and patient interaction, free from human emotions that can affect service quality. He also hints at the exciting possibilities ahead in AI technology, suggesting that some future leaders in the field may not even exist yet.In this clip
From this podcast
Decoder with Nilay Patel
Booking CEO Glenn Fogel wants you to take out your travel frustrations on AI chatbots
Related Questions