Retail Transformation Insights
James discusses the strategic changes implemented to revitalize a struggling retail chain, emphasizing the importance of empowering booksellers to take ownership of their stores. By shifting decision-making to the local level and fostering accountability, he aimed to create a culture of responsibility and innovation. This approach not only aimed to improve performance but also to maintain morale during significant organizational changes.In this clip
From this podcast
Decoder with Nilay Patel
‘The Goliath is Amazon’: after 100 years, Barnes & Noble wants to go back to its indie roots
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