Managing User Expectations
Jason shares his approach to risk-taking by incrementally exposing users to new features, starting with internal testing and small user segments. He highlights the challenge of balancing the needs of long-time users with a growing customer base, noting that changes are often driven by overall user demand rather than individual preferences. The discussion reveals the complexities of product management in a dynamic environment where user reliance on features can create friction.In this clip
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Decoder with Nilay Patel
Discord CEO Jason Citron makes the case for a smaller, more private internet
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