Value of Experiences
The conversation highlights a shift in consumer priorities, where people increasingly seek emotional connections over mere efficiency in services like legal or medical assistance. This trend suggests that jobs focused on creating feelings will thrive, while those centered on production may decline. The discussion also critiques the poor customer service of large companies, questioning why they don’t invest in improving customer experiences despite the clear benefits.In this clip
From this podcast
Decoder with Nilay Patel
The robots are coming for your office, with NYT’s Kevin Roose
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