Tech Support Evolution
Asurion's growth highlights the demand for personalized tech support, contrasting sharply with Silicon Valley's focus on ease of use. Companies like Airbnb have learned the hard way that automation can lead to customer dissatisfaction, prompting them to reintroduce human elements into their service. Kevin shares eight intriguing rules for navigating the complexities of technology, leaving the ninth as a tantalizing mystery.In this clip
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