TSA Innovation Insights
Dan discusses the TSA's operational structure, highlighting the importance of field interactions and support groups. He emphasizes the need for innovation to be closely aligned with leadership to navigate the challenges of disrupting standard procedures. When it comes to decision-making, he humorously notes his goal of minimizing decisions to foster a more effective innovation process.In this clip
From this podcast
Decoder with Nilay Patel
TSA’s chief innovation officer on surveillance, security lines, and surrendering to PreCheck
Related Questions