Delivery Dilemmas
Restaurant owners face razor-thin margins, making high commission fees from delivery apps a significant burden, especially in the wake of the pandemic. While some cities have implemented caps on these fees, others remain vulnerable to fluctuating costs. One owner expresses frustration with the tiered fee structures that prioritize higher-paying restaurants, leaving those who can't afford it at a disadvantage. Meanwhile, another owner navigates the complexities of customer inquiries, revealing the intimate nature of restaurant interactions.In this clip
From this podcast
Decoder with Nilay Patel
Land of the Giants: Delivery Wars
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