Software Empathy Shift
Stewart discusses the stark contrast between consumer software and enterprise solutions, emphasizing the lack of empathy in building tools that users don’t personally engage with. He highlights how Slack's success stems from the team’s firsthand experience as users, leading to innovative features like seamless communication and knowledge management. The conversation also touches on the fragmentation of software vendors over the past two decades, illustrating how businesses now rely on multiple specialized tools rather than a single provider.In this clip
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