Software and Operations
Ryan discusses the balance between software development and operational roles within a large company, revealing that only about 20% of the workforce is dedicated to software. He highlights the importance of compliance and the human element in customs processes, as well as the company's goal to improve service level agreements (SLAs) for transit times. The conversation also touches on the integration of technology, like machine learning, to streamline operations while emphasizing the necessity of human oversight.In this clip
From this podcast
Decoder with Nilay Patel
Can software simplify the supply chain? Ryan Petersen thinks so
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