Government as Platform

Gavin emphasizes the urgent need for government to adopt a more technologically savvy approach, likening it to a vending machine that offers limited choices. He critiques the outdated systems in place, pointing out that citizens now expect a customized experience akin to what they receive from tech giants like Amazon. The conversation highlights the friction and frustration stemming from these antiquated processes, advocating for a shift toward a more engaging, platform-based model of governance.