Building Sustainable Platforms
Chris emphasizes the importance of aligning business success with the interests of writers and readers. By allowing writers to own their content and subscriber lists, Substack fosters a relationship where the platform must provide real value to retain its users. He also highlights the challenges of scaling customer support, particularly when it comes to addressing the unique needs of writers.In this clip
From this podcast
Decoder with Nilay Patel
Can Substack CEO Chris Best build a new model for journalism?
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