Airline Quality Debate
Jason shares his perception that American airlines lag behind international carriers, prompting Ed to defend Delta's standing in net promoter scores. He highlights the challenges posed by heavily subsidized foreign airlines and emphasizes Delta's commitment to innovation and customer service. The conversation touches on the importance of people in the airline industry, showcasing Delta's focus on enhancing its international offerings.In this clip
From this podcast
Decoder with Nilay Patel
Recode Decode: Delta Air Lines CEO Ed Bastian (Live at Code 2019)
Related Questions