Crisis Management Decisions
Brian reflects on a critical moment when millions of guests sought refunds amid a crisis, leading to over a billion dollars in cancellations. He chose to prioritize health and safety over strict host cancellation policies, facing backlash from hosts who felt financially impacted. Despite standing by his decision, he acknowledges the importance of communication and partnership with hosts during such challenging times.In this clip
From this podcast
Decoder with Nilay Patel
Recode Decode: Brian Chesky
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