Value of Support Roles
A pivotal conversation highlights the often-overlooked importance of customer support roles within a company. When a dedicated employee, who excelled in his position, was overlooked for leadership due to a focus on fast growth, the consequences were dire. This serves as a reminder that every role, especially those in support, deserves recognition and respect for their contributions to a company's success.In this clip
From this podcast
Decoder with Nilay Patel
Recode Decode: Kim Malone Scott, author, ‘Radical Candor’
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