Intention vs. Impact
Exploring the delicate balance between intention and impact, the discussion highlights how well-meaning actions can lead to unintended consequences, as seen in the case of a popular rental platform. Despite aiming to foster trust between hosts and guests, biases in booking requests disproportionately affected African Americans. The conversation emphasizes the importance of addressing these impacts through informed strategies, such as removing profile photos to mitigate bias.In this clip
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Design Better
Jahan Mantin and Boyuan Gao: Designing for diversity
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