Rethinking Empathy in Design
Benjamin shares his evolving thoughts on empathy's role in design, suggesting that an overemphasis on empathy can lead to exclusion and short-term thinking. He advocates for incorporating diverse frameworks, such as logic and morality, to enrich the design process. This conversation challenges traditional views and encourages a deeper exploration of how designers connect with users.In this clip
From this podcast
Design Better
Benjamin Evans: How Airbnb uses inclusive design to create a successful business
Related Questions