Voice AI Revolution
Ten X leverages generative AI to create human-like voice interactions, transforming customer service for mid-sized to larger companies. With a focus on minimizing latency, the team customizes open-source models to ensure natural and efficient conversations. By addressing common issues like hallucinations and domain specificity, they aim to enhance user experience, moving away from the frustrating traditional systems that often lead callers to seek human representatives.In this clip
From this podcast
Eye on AI
Is Voice AI the Future of Customer Service? | Itamar Arel
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How are large language models (LLMs) fine-tuned post-training in the context of the episode Is Voice AI the Future of Customer Service? | Itamar Arel and the clip Fine-Tuning Framework
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