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Polarization and Perception

Mark discusses the intriguing relationship between social media use and polarization, revealing that those less engaged online tend to be more polarized. He highlights the concept of affective polarization, which involves negative feelings towards individuals from opposing groups. Despite the research suggesting social media can reduce such polarization, he grapples with the public's unfavorable perception of him and the tech industry at large, questioning how to rebuild trust amidst widespread criticism.