Disruption and Evolution
Alex and Eileen discuss how industries have been disrupted or evolved due to consumer convenience, highlighting the issue of infrastructure limitations faced by incumbents. They explore the financial services sector and its reliance on back end suppliers, preventing faster and more customer-friendly services. The conversation emphasizes the potential for change in customer service and user experience within the industry.In this clip
From this podcast
The a16z Podcast
a16z Podcast | Fintech from the World's Financial Capital -- London
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