John highlights the troubling narrative surrounding NSO's claims of saving lives, emphasizing that the real measure of technology lies in its impact on vulnerable populations. While there are known instances of harm caused by NSO's tools, there is a rare example of success in Mexico, where Pegasus was allegedly used to track down drug lord El Chapo. However, this success came at the cost of invading the privacy of innocent individuals, raising ethical concerns about the use of such surveillance technologies.
