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AI in Utilities

Utility companies face unique challenges in adopting AI, with a slower innovation rate due to the sector's consequential nature. The ease of deploying AI models, such as generative AI, can vary significantly based on how they are accessed and integrated into existing systems. Real-world examples, like a Canadian power company's implementation of a custom chat model, illustrate the potential for AI to enhance both internal processes and customer interactions. Understanding how to effectively use these models is crucial for maximizing their value.