Softening Conversations
Introducing preambles like "out of curiosity" or "help me to understand" can transform tough conversations by reducing defensiveness. These phrases create a non-threatening atmosphere, encouraging open dialogue. Timing is also crucial; choosing the right moment to engage can significantly impact the effectiveness of the conversation.In this clip
From this podcast
Negotiate Anything
What You NEED to Know About Diversity, Equity, and Inclusion with Gregory Swinton
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