Balancing KPI Optimization

Lydia Jett discusses the delicate balance of optimizing key performance indicators (KPIs) and making the product better. She emphasizes the importance of acknowledging that every business is messy and highlights the need for authenticity, trust, and openness in building strong relationships with founders. Jett encourages leaning into the idea that everything is messy and involving stakeholders in addressing what's not working while focusing on what truly matters.