Connection and Clarity
Establishing trust is crucial in conflict resolution; a simple phrase like "I don't trust you" can set clear boundaries. Listening actively and asking open-ended questions, such as "Tell me more," fosters connection and understanding. Additionally, clarifying what success looks like for each party helps uncover deeper motivations, paving the way for effective solutions.In this clip
From this podcast
Negotiate Anything
Dealing with Workplace Conflict: Practical Tools and Techniques with Karin Hurt
Related Questions
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor and the clip Mastery vs. Adaptability? Additionally, I'm frustrated about how I acted—responsive and thankful but also annoyed—when Kaitlyn suggested I do something differently. I have a weird relationship or connection with one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. Will this change help her loosen her resistance too?
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor and the clip Mastery vs. Adaptability? I'm also frustrated about how I acted—responsive and thankful but also annoyed. Kaitlyn suggested I do something differently, but overall, I have a weird relationship or connection with one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. Will this change help her loosen her resistance too?
What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor, and the clip Mastery vs. Adaptability? Additionally, I'm frustrated about how I acted—responsive and thankful but also annoyed—when Kaitlyn suggested I do something differently. I have a weird relationship or connection with one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. Will this change help her loosen her resistance too?