Measuring Success
Linda discusses the importance of defining key performance indicators (KPIs) at the start of projects, while also highlighting the limitations of relying solely on quantitative measures. The conversation delves into how over-optimizing for specific KPIs can lead to unintended negative consequences, such as poor customer service in call centers. A personal anecdote illustrates the challenges of verification processes in startups, emphasizing the need for quality over speed in performance metrics.In this clip
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Data Skeptic
[MINI] Goodhart's Law
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