Challenging Assumptions
Amy Gallo challenges the assumptions surrounding conflict at work, arguing that generic advice is not always effective. She emphasizes the importance of tailoring strategies to specific types of people or patterns of behavior. Gallo also highlights how identity factors, such as gender and race, play a significant role in how conflicts are addressed and perceived in the workplace.In this clip
From this podcast

Ten Percent Happier with Dan Harris
Jerks at Work | Amy Gallo
Related Questions
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in the episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor? How should I approach my relationship with one manager at work who rarely gives me the space to explain and often asserts herself in the middle of presentations? I'm going to change how I've been acting—I'm just an intern, but it's not obvious; everyone else loves me, and I love them. She has a different approach, and while it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will changing my approach help her loosen her resistance too?
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor? How should I approach my relationship with one manager at work who rarely gives me the space to explain and often asserts herself in the middle of presentations? I'm going to change how I've been acting—I'm just an intern, but it's not obvious; everyone else loves me, and I love them. She has a different approach, and while it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will changing my approach help her loosen her resistance too?
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor? Also, how should I approach my relationship with one manager at work who rarely gives me the space to explain and often asserts herself in the middle of presentations? I'm going to change how I've been acting—I'm just an intern, but it's not obvious; everyone else loves me, and I love them. She has a different approach, and while it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will changing my approach help her loosen her resistance too?