Navigating Difficult People

Amy Gallo and Dan Harris discuss the term "difficult people" and the pushback it receives. They explore the biases and dismissive nature associated with the label, while acknowledging the need for a catchy title to help people navigate conflict at work.

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From this podcast
Ten Percent Happier with Dan Harris
Jerks at Work | Amy Gallo
Related Questions
- What does it mean when you realize you may have been making a mistake or taking criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor, and the clip Mastery vs. Adaptability? I'm also frustrated about how I acted—responsive and thankful but also annoyed. Kaitlyn suggested I do something differently, but overall, I have a weird relationship with one manager at work. I'm going to change how I've been acting. I'm just an intern, but it's not obvious; everyone else loves me, and I love them. It's just this one person, and I need to change my attitude. She rarely gives me the space to explain and often asserts herself in the middle of presentations without letting me continue. It's very different from everyone else there. While it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will this change help her loosen her resistance too?