Redesigning Government Interfaces
Jennifer Pahlka discusses the importance of process redesign in government interfaces, highlighting the need for user-centered design rather than focusing solely on government needs. She shares examples of how technology in government often fails to meet user needs, such as the challenges faced by low-income individuals applying for food stamps. Pahlka emphasizes the significance of clear communication and data-driven conversations in improving government programs.In this clip
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Jennifer Pahlka on Code for America
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