Debunking NPS
Judd Antin shares his strong opinion on NPS, highlighting its flaws and advocating for customer satisfaction as a better metric. He explains the problems with NPS, such as its scale, unlabeled options, and survey accuracy. Judd's insights challenge the industry's reliance on NPS and offer a new perspective on measuring loyalty.In this clip
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Lenny's Podcast
The UX Research reckoning is here | Judd Antin (Airbnb, Meta)
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