Customer Obsession
Bezos's relentless focus on customer experience often led to explosive confrontations with executives who failed to align with his vision. A notable incident involved a VP who suggested allowing frequent travelers to fly business class, which Bezos vehemently rejected, emphasizing that true ownership means prioritizing customer interests over personal comfort. The tension escalated further when a simple assurance about customer wait times turned into a public display of incompetence, leading to a swift resignation.In this clip
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Founders
#17 Jeff Bezos and the Age of Amazon
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