The State of Commerce | Coffee & Commerce Episode 7

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Episode Highlights
Starting Out
and emphasize the importance of genuine expertise in e-commerce. Gary advises aspiring specialists to truly understand their field, as authenticity attracts clients. Zubin suggests showcasing expertise through platforms like Twitter, which offers valuable connections and learning opportunities.
Show people that you're an expert. Start writing about this stuff. Go to Twitter, go post on places and demonstrate your expertise, and they're going to flock towards you.
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They both agree that Twitter is a powerful tool for learning and networking in the e-commerce space 1 2.
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Industry Dynamics
The e-commerce industry is experiencing unprecedented growth, with more consumers ordering products online than ever before. highlights the surge in online orders for food and beverage products, emphasizing the vast opportunities available. He also notes the importance of partnering with the right companies to succeed in this booming market.
The reality is that they are ordering it. I mean, if you look at what bizarre voice just posted, like, food and beverage is up 66% year over year.
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Gary and Zubin also discuss the potential of integrating content with commerce, such as making blog posts and recipes shoppable 3 4.
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Customer Engagement
Engaging customers effectively is crucial for e-commerce success. advises businesses to focus on premium shipping options and local delivery services to reach more customers. He stresses the importance of adapting to current market conditions, especially during challenging times like the COVID-19 pandemic.
You can't double down on a distribution model that is flawed. And right now a retail distribution model is flawed, especially during COVID.
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Additionally, Gary and discuss the significance of good merchandising and creating a frictionless shopping experience to turn browsers into buyers 5 6.
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