Mastering Emotional Communication
Chris Voss shares how acknowledging emotions without denial can defuse tension and build trust. By showing fearlessness and a willingness to address issues head-on, relationships can strengthen, leading to successful collaborations and problem-solving.In this clip
From this podcast
The James Altucher Show
The Secrets of Negotiation from the FBI Top Negotiator | Chris Voss
Related Questions
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor? Also, how should I approach my relationship with one manager at work who rarely gives me the space to explain and often asserts herself in the middle of presentations? I'm going to change how I've been acting—I'm just an intern, but it's not obvious; everyone else loves me, and I love them. She has a different approach, and while it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will changing my approach help her loosen her resistance too?
What does it mean when you realize you may have been making a mistake or taken criticism in a negative or defensive way on a project, as discussed in episode 225: Kim Scott | Care Personally, Challenge Directly with Radical Candor? How should I approach my relationship with one manager at work who rarely gives me the space to explain and often asserts herself in the middle of presentations? I'm going to change how I've been acting—I'm just an intern, but it's not obvious; everyone else loves me, and I love them. She has a different approach, and while it's useful in some ways, it's also frustrating. I'm proud that I recognize I need to adjust to her behavior. Will changing my approach help her loosen her resistance too?