Dexcom Expansion Challenges
Kevin discusses the challenges Dexcom faced when expanding tech support overseas to the Philippines, emphasizing the need for an organized transition. Scott shares insights on customer service interactions and the importance of allowing service representatives to focus on their tasks for efficient support delivery.In this clip
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Related Questions
Can customer service make a difference in a business, as discussed in the episode So You Wanna Build a Software Company in Healthcare? and the clip Call Center Realities?
How can technology scale impact business operations in the context of the episode So You Wanna Build a Software Company in Healthcare? and the clip Tech-Enabled Healthcare?