534 Quaid Walker: Co-Founder & CEO of Bezel

Concierge Service

Bezel's concierge service is designed to provide a personalized and memorable experience for luxury watch buyers. Quaid Walker emphasizes the importance of a personal connection, where customers interact with the same concierge, who knows their preferences and can assist with any concerns 1. This approach transforms watch buying into a storytelling journey, whether it's finding a specific vintage piece or a popular model like a Rolex 2.

They know your name, you know their name, they're the same person you deal with every time, regardless of kind of the issues you're having or the concerns or the questions or whatever it is.

--- Quaid Walker

This service not only caters to collectors but also to those new to the world of luxury watches, making the process exciting and engaging.

   

Personal Purchases

The personal nature of watch purchases is a significant aspect of Bezel's business model. Quaid Walker notes that while some watches are bought as gifts, many are personal purchases made by individuals who have long desired a particular timepiece 3. Bezel enhances this personal experience by offering services like engraving and special deliveries, ensuring each purchase is unique and memorable.

It's interesting. It's a non trivial percent, but it's actually been less than I assumed.

--- Quaid Walker

This focus on personalization reflects Bezel's commitment to making each watch purchase a special occasion, tailored to the buyer's needs and desires.