Decision Making Environment
Gary Klein discusses the importance of environment in decision making, particularly in the context of police officers and use of force decisions. He shares insights from his "Good Strangers Project" which studied military personnel and police officers who were skilled at diffusing situations and creating a benign environment. One of the key takeaways was the importance of building trust with civilians, rather than relying on intimidation and threats.In this clip
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The Knowledge Project
Insights for Making Better Decisions | Gary Klein | Knowledge Project 144
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