Building Trust
Kat shares a story about how she lost the trust of her franchisees by not fully taking up the space her role demanded. She had the humility to ask questions, but failed to have the courage to answer them. However, by doing the right thing and walking away from a profitable initiative, she was able to preserve the relationship with her franchisees and regain their trust.In this clip
From this podcast
The Knowledge Project
The Power Of Possible - Kat Cole | The Knowledge Project 117
Related Questions
What are some lessons learned in managing a company from the episode The Power Of Possible - Kat Cole | The Knowledge Project 117 and the clip Omnichannel Tensions?
What are some lessons learned in managing a company from the episode The Power Of Possible - Kat Cole | The Knowledge Project 117 and the clip Cinnabon's Transformation?