Customer-Focused Leadership
Kat Cole shares her insights on how to be an effective leader by keeping the focus on the customer and optimizing the customer experience through the team. She emphasizes the importance of doing the right thing rather than being right and acknowledging imperfections when called out. Cole also discusses the challenges of transitioning from being part of the team to becoming a leader.In this clip
From this podcast
The Knowledge Project
The Power Of Possible - Kat Cole | The Knowledge Project 117
Related Questions
What are some lessons learned in managing a company from the episode The Power Of Possible - Kat Cole | The Knowledge Project 117 and the clip Customer-Focused Leadership from Cinnabon's Transformation?
What are some lessons learned in managing a company from the episode The Power Of Possible - Kat Cole | The Knowledge Project 117 and the clip Cinnabon's Transformation?
How should I handle a situation where my boss came into the organization from another organization and has no background in our organization’s culture, work processes, or policies? They are often frustrated with the state of affairs, and I’m constantly explaining why things are the way they are and that these issues are organizational problems. This results in them thinking that I’m not open to change or critical of their approach. This question is related to the episode The Power Of Possible - Kat Cole | The Knowledge Project 117 and the clip Leading Former Peers.