Difficult Conversations
Sheila explains the three layers of any difficult conversation - blame, feeling, and identity - and how they relate to the iceberg idea. Shane and Sheila discuss the importance of having a framework for communication.In this clip
From this podcast
The Knowledge Project
Sheila Heen: Decoding Difficult Conversations
Related Questions
What would make a difference in having more meaningful conversations with a spouse in the context of the episode Sheila Heen — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and More and the clip Difficult Conversations?
What would make a difference in having more meaningful conversations with a spouse in the context of the episode Sheila Heen — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and More and the clip Navigating Difficult Conversations?
What would make a difference in having more meaningful conversations with a spouse in the context of the episode Sheila Heen: Decoding Difficult Conversations and the clip Uncovering Hidden Feelings?