Rationality and Emotion
Sheila explains how rational decision making does not exist and how emotions and feelings are important information that can lead to better decision making. She emphasizes that interests are feelings and that people's worries, cares, and excitement are all related to emotion and relationships.In this clip
From this podcast

The Knowledge Project
Sheila Heen: Decoding Difficult Conversations
Related Questions
How do rationality and emotion interact?
How does emotional intelligence shape our decisions and relationships in the episode "Unleash Your Success Potential: Empower Yourself With Focus & Productivity Expert Shane Parrish" and the clip "Intuition and Decision Making"?
How do you balance emotion and logic in decision-making based on the episode Unleash Your Success Potential: Empower Yourself With Focus & Productivity Expert Shane Parrish and the clip Intuition and Decision Making?