Overcoming Buyer Overwhelm

April Dunford discusses the challenges faced by buyers in the B to B software market and the lack of support they receive from vendors. She highlights the importance of providing perspectives on the market and helping buyers weigh their options, as research shows that this is what buyers truly want in a sales interaction. The chapter explores the consequences of buyer overwhelm and the high percentage of purchase processes that end in no decision due to the inability to make a confident choice.