Breaking the Script
Craig shares a powerful technique for breaking through the scripted barriers of customer service interactions by introducing personal anecdotes and vulnerability. By revealing a glimpse into his life, he transforms the conversation from a transactional exchange into a genuine human connection. This approach not only fosters rapport but also encourages the other person to step out of their script and engage authentically.In this clip
From this podcast
Life Kit
How to talk to customer service – and actually get what you want
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