Waves of Change
The conversation explores the evolving consumer landscape during the pandemic, highlighting three distinct waves of behavior shifts. As stay-at-home orders surged, the perception of pets as essential family members became more pronounced, with a significant portion of American households prioritizing pet care. This unprecedented situation has prompted a need for businesses to adapt quickly to changing customer dynamics.In this clip
From this podcast
Masters of Scale
Rapid Response: Pet adoptions: Up. Delivery business: Up. What that means to Chewy’s Sumit Singh
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